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Situation 9: A passenger in a taxi is complaining to the driver.
"According to your meter, the fare from the airport is ¬ 18. I gave you a ¬ 50 note, and you've
only given me ¬ 20 back."
The taxi driver has __________ his passenger.
Situation 10: A woman is at the doctor.
"I'm getting continual stomach cramps, I've got awful diarrhoea and I can't stop vomiting. It
must have been the shellfish I had for dinner last night. I thought it tasted strange"
The woman has been __________ by eating bad seafood.
Situation 11: A customer in a bar is talking to the barman.
"I only put the mobile down on the table for a few moments, and when I next looked it had
gone. Are you sure you didn't see anything?"
The customer's mobile phone has (probably) been __________.
Situation 12: A man is at the chemist.
"I didn't realise how strong the sun was. I fell asleep, and when I woke up I was red and sore
from head to toe. Can you give me something to help it?"
He has been __________ by the sun.
Situation 13: A hotel guest is talking to the hotel manager.
"When I got back to my room, I discovered that my safe had been broken into, and my
passport and money stolen".
The guest's hotel room has been __________.
Situation 14: A hotel guest is complaining to the hotel's laundry manager.
"This suit was in perfect condition when I gave it to you to be washed. Now there are three
buttons missing and a large tear in one of the jacket sleeves".
The guest's suit has been __________.
Situation 15: An airline passenger is talking to the check-in assistant.
"I have a valid ticket for this flight, and I'm in plenty of time to check in, so why are you telling
me there are no seats available?"
The passenger has been __________ by the airline.
55
© Bloomsbury Publishing. For reference see Dictionary of Leisure, Travel and Tourism (0-7475-7222-4).
What is their job 1?
Read these descriptions given by people working in jobs related to the travel, tourism and
entertainment industry. Can you work out what their jobs are from some of the key words
and phrases they use?
1. People call us trolley dollies, but we do much more than just feed people and give them drinks. For a
start, we need to make sure that everyone has fastened their safety belt and that their seats are in
the upright position before we take-off. We are responsible for demonstrating the safety
procedures, and for making sure that people obey the rules during the flight. If there's an accident,
we need to make sure that everyone gets out.
2. It's not so bad with small groups, but with big groups it can get really confusing, especially if the
place we're visiting is very busy. People might accidentally join another group, or wander off to take
a photograph and then get lost, and I spend all my time running around looking for them, waving
my umbrella in the air. Most people are attentive and well-behaved, but some don't listen and then
ask really stupid questions, or interrupt you to say 'But my guidebook says......'.
3. It's usually quiet until the second sitting at 8 o'clock, then things get really busy. On some nights,
there can be as many as 50 covers. There's always so much to remember: who ordered what,
whether they wanted still or sparkling water, whether they wanted the meat done rare or medium,
was it the house red or the Pinot Noir they wanted, who had the allergy to nuts, who couldn't eat
cheese, and so on. And then there are the complainers to deal with. For them, things are always too
hot, too cold, overcooked, undercooked, arrived too late, too early or not at all, etc.
4. After receiving our briefing and route, we meet the cabin crew. The first officer and I do a 360
degree outside check, then board and run another complete check on the flight deck. We wait for
instructions from the tower, and as soon as we have our slot, we push-back from the terminal
building. We taxi across the apron towards the runway and join the queue of others waiting for
clearance to take off. Minutes later, we're off the ground and on our way.
5. The job is very routine. We cross-check people's tickets with the information on the computer, then
look at their passports to make sure they are who they say they are. We ask them how many items
of baggage they have (we need to know what is going in the hold and what they are taking on as
hand baggage), whether they packed them themselves, whether they are carrying any sharp or
illegal objects in their hand baggage, and whether anyone could have interfered with their bags. We
then ask them if they have a seat preference - window or aisle - give them their boarding cards and
tell them which gate to go to.
6. Most people want a simple package tour, and come to us for a brochure. Of course, we do a lot
more than just hand out brochures. We book holidays, look for the cheapest flights, check
accommodation availability, confirm bookings, sell traveller's cheques, foreign currency and
insurance, make recommendations and suggestions and generally answer people's travel enquiries.
We also have several corporate clients who use us for their business trips. We're a member of ABTA,
and have ATOL, by the way, so you know you're in good hands.
7. My duties include meeting our customers at the airport and making them feel welcome,
accompanying them to their accommodation and giving them some basic information to familiarise [ Pobierz całość w formacie PDF ]

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